Credit Manager - McDermott+Consulting

Credit Manager

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Credit Manager

Build your career with the Firm that does Big Law better. McDermott Will & Emery is a leading global law firm that brings together more than 1,400 lawyers and 1,200 business professionals. We celebrate excellence, collaboration and community and have been recognized as a top workplace by The American Lawyer, Working Mother Magazine, Vault and the Human Rights Campaign. 

At McDermott, we don’t just invest in your future, we accelerate your career – wherever it may lead. That includes supporting you both in and outside of the office.

With us, you’ll find:

A Firm where everyone belongs: Our award-winning culture prioritizes warmth and authenticity — we encourage you to be yourself!
Enthusiasm for diverse perspectives: We’re smarter and stronger when everyone has a voice and a seat at the table. We welcome unique viewpoints and ideas, and we make opportunities for you and your career to thrive.
Support to feel your best and do your best: Wellness is integral to building a successful career and a rich life. That’s why our benefits program supports your physical, emotional, mental and financial health, with an emphasis on work/life balance.
Real rewards for real work: We offer generous compensation packages that recognize hard work and excellence.

Position Summary:
The Credit Manager supports the Senior Collections Manager in the Firm’s Credit & Collections operations and ensures best practices and process improvements. This position leads, trains, and motivates collection staff, and assesses credit risk with software tools, payment histories, and industry trends for the firm’s public and private clients. The Credit Manager alerts billing partners, and firm management of clients with high credit risk or degrading credit scores to mitigate write-offs. This position relies on extensive experience and judgment to plan and accomplish goals.

Essential Functions and Responsibilities:
– Partner with the Senior Collections Manager to manage the receivables and performance metrics of the collections team including hiring, onboarding, training, escalation, negotiation and fostering positive relationships
– Monitor and advise regarding credit scoring of the firm’s clients with credit and collection software
– Provide guidance to collection staff and practice group directors on the backlog watchlist
– Conduct bi-weekly collection file reviews of collection staff
– Refer accounts to collections agencies, as needed
– Drive collections process improvements to decrease past due accounts and the DCO (Days Collections Outstanding)
– Improve collections performance in areas of 270 days plus aged accounts receivable

Job Specifications:
– Bachelor’s degree
– At least seven (7) years of related work experience
– Knowledge of Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word)
– Advanced knowledge of collections processes and best practices
– Knowledge of credit analysis and credit principles
– Strong written and verbal communication skills
– Strong organizational skills
– Ability to work under tight deadlines and prioritize responsibilities
– Ability to handle and maintain confidential information
– Ability to learn new concepts and skills quickly

Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: While performing the duties of this job, the employee is required to sit, use hands, reach with hands and arms, stoop, talk and hear. Employee must occasionally lift up to twenty (20) pounds. Work Environment: Typical indoor office environment.

Disclaimer: The above statements are intended to describe the general nature and level of the work being performed by people within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job.

As part of our ongoing commitment to be #AlwaysBetter for our people, clients and communities, we have created a culture of belonging that champions your individuality as both a person and a professional. From our competitive compensation, top benefits and award-winning professional development programs to industry-leading wellness initiatives, we support you through every stage of your life and career. With McDermott, you can live a life you love both in and outside of the office.


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